Over 50% of all support questions we receive are already answered in the following pages. Save time by reading about http status codes and common events before you Submit a Support Ticket
Browse through the links below to find many context specific insights:
HTTP Status Codes
| Response | Description |
| 200 OK | The resource exists and has been returned |
| 400 Bad Request | The request could not be understood by the server due to malformed syntax |
| 401 Unauthorised | The request requires user authentication. The client does not have the necessary credentials |
| 403 Forbidden | The request was valid, but the content won’t be returned. This could be because the content is restricted or not supported, or for key over quota |
| 404 Not Found | The resource could not be found, but may be available in the future |
| 404 Not Found - Article Delete Request | The resource could not be found, the article was the subject of a delete request |
| 404 Not Found - Article Update Request | The resource could not be found, the article was the subject of an update request |
| 410 Gone | The resource no longer exists |
| 415 Method Not Supported | The client request was in a HTTP method not supported |
| 422 Unprocessable Entity | The client request was well-formed but was unable to be followed due to semantic errors |
| 429 Too Many Requests | The client has sent too many requests in a given amount of time |
| 500 Internal Server Error | The server encountered an unexpected condition |
| 501 Not Implemented | The server does not support the functionality required to fulfil the request |
| 504 Gateway Timeout | The server did not receive a timely response from the upstream server |
Common Events
Note: The table below is reproduced from Understand FT API Responses
| Event | Description |
| Article Delete Requests | The client is being instructed to delete content |
| Article Update Requests | The client is being instructed to update content |
| Forbidden Content | The client is attempting to access restricted (forbidden) content |
| Retrieving Only 200 Articles | The client is continuously retrieving only 200 articles |
| Throttle Limit Exceeded | The client has sent too many requests in a given amount of time |
| Unchanged Articles | The client is receiving updates, however, articles appear unchanged when viewed |
See also: